You may choose to remain anonymous or share your identity. While reporting anonymously, you should share the following minimum information for a successful investigation:

1. Name, designation, and location of the subject

2. Location of the incident

3. Evidence or source of evidence, if applicable

4. Duration/frequency of the incident

5. Detailed description of the incident

It is recommended that you share your contact details as it will help in swift closure of the complaint.

KPMG shall act as an informal, neutral, and impartial third-party service provider. You can disclose your identity with Blue Dart Ethics Helpline without any fear of victimization or retaliation for a successful investigation of your complaint. In case the company needs any additional information for your complaint, the company will reach out to Blue Dart Ethics Helpline and further they will reach out to you to seek that information.

You should state the facts and should not speculate or draw conclusions. You should provide Blue Dart Ethics Helpline with as much specific information as possible, so that your allegations can be investigated, such as detailed description of the incident, who was involved, frequency of the issue, evidence, or source of evidence, etc.

When you observe some behavior that you believe violates our code of conduct, we expect you to report it. Ideally, you should bring any concerns forward to your direct manager, or other member of our management team. However, we recognize that there may be circumstances when you are not comfortable reporting the issue in this manner. It is for such circumstances that we have partnered with Blue Dart Ethics Helpline.

We all have the right to work in a positive environment and with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment.

Blue Dart Ethics Helpline is designed to protect your anonymity. However, if you wish to remain anonymous, you - as a reporting party - need to ensure that the content of the complaint does not reveal your identity by accident.

Yes, you will be majorly asked to provide the same information that you would provide through online platforms. Such report has the same security and confidentiality measures applied to them during delivery.

We certainly do. In fact, we need you to report. You know what is going on in our company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the company and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.

Our company chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the company and all its employees, including you. You only have to consider what happened in recent corporate scandals to see the disastrous effects that a seemingly harmless lapse in ethics can have on an otherwise healthy company. So, if you know of any incidents of misconduct or ethical violations, consider it your moral responsibility to yourself and your coworkers to report it.

Blue Dart Ethics Helpline will prepare an incident report based on the information, facts and evidence provided by the whistle-blower. The report is shared with the designated contacts within the company for further investigation.

Blue Dart Ethics Helpline platforms and the report distribution are designed in a way that implicated parties are not notified or granted access to reports in which they have been named.

When you file a complaint through any channels of Blue Dart Ethics Helpline, you receive a unique case number. You may contact Blue Dart Ethics Helpline to seek feedback after few days from the date of reporting of incident by quoting the case reference number. If you have reported the issue through web portal, then you may access through your credentials to add more detail or answer questions posed by a Company representative and add further information that will help resolve open issues.

All correspondences through Blue Dart Ethics Helpline are held in the same strict confidence as the initial complaint, continuing under the umbrella of anonymity.  

Blue Dart Ethics Helpline concentrates on being a positive aspect of our overall philosophy, and allows us to assure a safe, secure, and ethical workplace. You are encouraged to seek guidance on ethical dilemmas, provide positive suggestions, or communicate a concern. Effective communication is critical in today’s workplace and this is a great platform to enhance that communication. We have carefully chosen the best reporting platform to meet our compliance obligations while maintaining a positive reporting environment.

Blue Dart Ethics Helpline does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to Blue Dart Ethics Helpline is available. In fact, Blue Dart Ethics Helpline is contractually committed not to pursue a reporter’s identity. If you feel uncomfortable making a report on your work PC, you have the option of using a PC outside our work environment (such as one located at an Internet café, at a friend’s house, etc.) through Blue Dart Ethics Helpline’s secure website. Alternatively, you can talk to the Reporting Officers at 18002007894 (toll-free). Phone channel is available 24/7 from Monday to Sunday (all days). You may also write your concerns to bluedart@ethicshelpline.in